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Grovesend Rd, Thornbury, Bristol BS35 2EF, UK – 01454 412535
Had a look at the new 2019 ford focus salesman excellent let me look around makes a change to not have the hard salesman like other local ford dealers! Will probably buy my new car from this dealership
Amazing customer service from Marcus in service throughout my experience, will and have used again. Keep up the good work.
Thornbury Rd, Alveston, Thornbury BS35 2LR, UK – 01454 412207
Over the past 15 years I have bought 3 new cars from Berkeley Vale Motors, a Tucson Zenith and 2 iX35s. I was very happy with all 3 vehicles. I would have stayed with Hyundai except that when I was looking for a new car they did not produce a hybrid car to meet my specification. I went to another brand that did. After 6 years with 2 consecutive cars I wanted to stay with a hybrid but the manufacturer had stopped making a hybrid variant. I went back to Hyundai and researched the Ionic hybrid. I dealt most of the time discussing it with Aaron Smith. He was a most impressive sales executive. He was confident, well informed and actually listened to what I needed from a new car. He knew that cost was not a prime factor and that it would be a cash purchase. Never-the-less, he looked at several ways of producing a very good value for money quotation. I was pretty convinced this was the car for me. I have always found Hyundai to be leaders in value for money cars. I thought the valuation of my potential trade-in hybrid was a bit on the low side so I went back to the original regional dealership. They produced a much higher trade-in valuation and increased their loyal customer new car discount. It was too good an offer to pass over. When I told Aaron I was going with the other dealer for a non-hybrid, much higher specification and performance vehicle he admitted that he could not match the other quotation. He did say to keep Berkeley Vale in mind for my next car. I think it would be difficult to find another customer-oriented salesman as good as Aaron. As a former Managing Director I am aware of all the subtle tricks played by sales staff to secure a sale. Aaron did not try any of them. He was up front in his whole approach to advising on and selling me a new car. My 5-star assessment is specific to Aaron but I have been pleased in my dealings with other Berkeley Vale sales staff over the years. I cannot rate the service side of the business with such enthusiasm though. Based on my personal experience they are not up to the level of the sales staff. It was a minor element in coming to my final decision. I won’t apologise for this extended review. I believe in giving credit for a good performance at such a high level.
Our Hyundai ix35 in for its annual service plus new front brake pads. All done for £290. No fuss, no hassles, friendly and helpful staff (particular thanks to Gill). They even kept it for us whilst we were away in Australia! Highly recommended.